Returns & Exchanges Information
We want you to be completely satisfied with your order from Jake’s Candy. If there is a problem with your order, please let us know straightaway. We will gladly accept returns of unopened products within 14 days of receipt with the following exceptions and conditions:
- Bulk candy/chocolate or custom orders cannot be returned
If a product has been delivered during delivery, please call us immediately.
Customers are responsible for the shipping cost of all returns or exchanges. Please use a responsible carrier for your return who provides a tracking number. Jake’s Candy is not responsible for lost or damaged shipments.
Please allow a minimum of 14 days for us to receive and process your return or exchange.